Joom Group

Senior Customer Support Specialist at Joompay (Riga)

Full-Time in Riga, LV - Mid Level

Joompay is a European banking app made simple for your everyday use. We operate from the Luxembourg headquarters under our own financial license. Joompay is a part of Joom Group — an international tech company. Joom mobile marketplace is our most successful project with more than 400M users around the world.

Currently our Joompay team consists of 40+ people, so we are looking for energetic and responsible specialists to build the company core. We want all the team members to add their unique value to help Joompay become a strong player and a valid competitor on the Fintech market.

We are looking for new employees to establish a fast and effective support team in our office in Riga, Latvia. We'd like our customer support to become an essential part of Joompay experience and function as an autonomous product within our ecosystem.

Responsibilities

  • Collaborate with the 1st line of Support team in resolution of complicated cases and ensure their best performance
  • Communicate with Users and help them make the best out of our products
  • Facilitate internal process improvement and be proactive in making the system evolve. Communicate internally on performance
  • Facilitate product improvement, share Insights with management and other relevant departments. Unveil trends, behaviours, that may be beneficial to new campaigns, features, and products
  • Provide responses to our customers in social medias and work with negative reviews in App Store and Google Play
  • Develop internal knowledge base

Requirements

  • Being solution oriented, flexible, and caring about details
  • Excellent communication and interpersonal skills
  • Excellent organisational skills including prioritising, scheduling, time management, and meeting deadlines
  • Fluent in English
  • Ability to express in a concise manner
  • Tolerating mundane and repeating tasks
  • Keeping an open mind towards working on weekends and holidays

Preferred

  • Previous experience in customer support of at least half a year
  • Basic understanding of European banking
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience as a copywriter, translator or writer
  • Knowledge of other European languages

We are offering

  • Full-time, permanent contract
  • Central office in the heart of Riga
  • Stock options
  • Flexible schedule
  • Work equipment of your choice
  • Medical insurance
  • Corporate mortgage
  • Lunches