Joom Group

Key Account Manager at Joom Logistics (Japanese)

Full-Time in Riga, LV - Remote OK

Joom Logistics is a business that provides logistics, technology and infrastructure services for cross-border eCommerce. Joom Logistics is a new generation cross-border logistics company that pioneers tech-driven delivery management.

We help businesses to deliver their packages from China, Europe, Japan, Korea and others to over 100 countries. We will pick up their packages and deliver them anywhere in the world. We will also provide easy integration, multiple options for last mile delivery, widgets for their website or app, real-time analytics, etc.

Joom Logistics is one of the key businesses of Joom, international group of e-commerce and fintech companies that was founded in 2016 in Latvia. Joom also includes four other businesses: Joom Marketplace, a platform for shopping from all over the world; Joompay, a fintech service for daily financial transactions in Europe; JoomPro, a platform for cross-border wholesale trade; Onfy, a pharmaceutical marketplace in Germany. Joom offices are located in Latvia, China, Hong-Kong, the USA, Germany, Luxembourg and Russia.

Now we are looking for a Key Account Manager to establish and build long-term relationships with Japanese clients.


  • Communicate with clients (in person, by correspondence, by phone), maintain relations with them, negotiate
  • Effectively handle and resolve clients' concerns and support issues
  • Identify new clients needs and business opportunities
  • Provide insights to the product team to improve a cross-border logistics service and roll out new features


  • Native or advanced Japanese
  • Fluent English
  • Good communication skills
  • Work experience from one year in a similar position or in the field of foreign trade / procurement / project management / marketing
  • Analytical mindset

We are offering

We work all over the world:

  • Creating international products with millions of users
  • Flexible working hours from the office or from home

We share our success:

  • Stock options for every employee
  • Attractive salary with regular appraisals

We appreciate each other:

  • Cozy office in the center of Riga
  • State-of-the-art equipment to choose from (Mac, Windows, Linux)
  • Team-building activities all over the world
  • Professional conferences, public speaking workshops, lectures, free English lessons

We take care of your health:

  • Medical insurance covering dentistry services
  • 100% sick pay
  • Free food, juice, fruits at the office
  • A well-being program