Joom Group

Support Agent at Joompay

Contract in Riga, LV - Remote OK

Joompay is a fintech service for daily financial transactions in Europe. Joompay’s mission is to help people to control their expenses and save money. We operate from our Luxembourg headquarters under our own financial license.

Joompay is one of the key businesses of Joom, international group of e-commerce and fintech companies that was founded in 2016 in Latvia. Joom also includes four other businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany; Joom Logistics, a business that provides logistics, technology and infrastructure services for cross-border eCommerce; JoomPro, a platform for cross-border wholesale trade. Joom offices are located in Latvia, China, Hong-Kong, the USA, Germany, Luxembourg, and Russia.

At Joompay, we believe that our app using experience should be flawless in every detail, and Customer support is the cornerstone in creating this top-notch experience. So, if you are reliable, motivated, and speak English fluently — our Customer support position is waiting for you!

Responsibilities

  • Providing support to our customers via chat and email (aka becoming the bridge
    between our awesome product and loyal clients)
  • Improving our internal processes through continuous feedback (aka becoming a "gift-
    giver", because feedback is the gift)
  • Keeping up-to-date with our product development and internal procedures (aka
    becoming the beacon of knowledge)

Requirements

  • Previous customer support experience
  • Fluent English and another European language e.g. Spanish, French, German, Italian
  • Interest in financial products
  • Motivation in helping people and creating great experiences

We are offering

  • Experience in the international fintech startup
  • Young, professional team
  • Fixed salary in EUR
  • Performance bonuses on top
  • Remote work
  • Flexible schedule
  • Shifts in fluctuating schedule, including weekends and holidays
  • Ability to work as either an employee or a contractor
  • Career growth! Joompay is growing really fast, so you will have different opportunities in employee training, quality control, second line, social media, process improvement and team leading.